Refund Policy

Last Updated: [07/04/2025]

Thank you for shopping with [EzCraft Trading]. This Refund Policy outlines the terms regarding refunds for purchases made through our website. By completing a transaction, you agree to adhere to this policy.

1. Payment Processing

All credit card transactions are processed securely through our payment gateway. Once your payment is approved, the sale is considered final.

2. Refund Eligibility

  • Credit Card Payments (After Approval):
    We do not offer refunds, exchanges, or credits for any purchases made with a credit card once the transaction has been successfully processed and approved.

  • Exceptions:
    Refunds may only be considered in cases of:

    • Processing Errors: If a duplicate charge or technical error occurs due to our system.

    • Unauthorized Transactions: If your credit card was used fraudulently (subject to investigation).

    Note: Refunds for valid exceptions will be issued to the original payment method within [7 business days].

3. How to Request a Refund

If you believe your transaction qualifies for an exception, contact our support team within [X days] of purchase:

  • Email: ezcraft2017@gmail.com

  • Phone: +6018 578 1711
    Include your order number, transaction details, and proof of the issue (e.g., bank statement).

4. Chargebacks

Disputing a charge with your bank or credit card provider ("chargeback") after approval violates this policy. By completing a purchase, you agree not to initiate chargebacks for reasons unrelated to fraud or processing errors. Unjustified chargebacks may result in legal action or account suspension.

5. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised "Last Updated" date.

Contact Us

For questions about this policy, reach out to:
EzCraft Trading
J-G-026, Jln LP 7/4,  
Tmn Lestari Perdana, Sek. 7,  
Bdr Putra Permai,  43300
Selangor , Malaysia
ezcraft2017@gmail.com
+60185781711

Note: This policy does not affect your statutory rights under applicable consumer protection laws. We recommend reviewing this policy before completing any purchase.